Credit Controller

Credit Controller

Clinical Partners is one of the UK's leading providers of mental health services. We are committed to delivering high-quality, patient-centred care while maintaining strong financial processes that support sustainable growth and exceptional service delivery across the organisation.

We are seeking a proactive and organised Credit Controller to join our growing Finance team. Reporting to the Credit Control lead, you will play a key roles in managing a portfolio of NHS customer accounts, supporting cash collection activities, and helping to reduce overdue debt levels as demand for our NHS services continues to increase.

This role has been created due to significant growth across our NHS services. As a result, we are expanding our Credit Control function and are looking for someone who can help build positive customer relationships whilst ensuring effective debt management processes are maintained.

Working closely with colleagues across Finance, Operations and Billing, you will proactively identify and resolve payment issues, investigate account queries and ensure customer accounts are managed professionally and efficiently. You will act as an important link between the business and our customers, helping to maintain strong working relationships while supporting departmental cash collection targets.

We are looking for an individual who combines excellent communication skills with strong organisation and a relationship-focused approach. Whilst previous Credit Control experience would be beneficial, we are equally keen to hear from candidates with transferrable experience gained within administration, customer service, finance support or other office-based environments where managing workload, building relationships and providing excellent service have been key.

Key Responsibilities:

• Manage and maintain a portfolio of NHS customer accounts.
• Monitor customer balances and proactively pursue payment of overdue invoices through telephone, email and written correspondence.
• Investigate and resolve billing, payment and accounts queries in collaboration with internal departments.
• Build and maintain positive working relationships with NHS finance teams and key customer contacts.
• Prioritise collection activity to support cash flow and debt reduction targets.
• Maintain accurate records of collection activities, customer communications and accounts statuses.
• Escalate complex issues where appropriate and support resolution with internal stakeholders.
• Work collaboratively across departments to resolve queries and improve payment performance.
• Identify opportunities to improve processes and enhance customer experience.
• Ensure customer accounts are managed in accordance with company policies and agreed procedures.

Requirements:

Essential

• Experience working in an office-based customer service, finance, administration or similar environment.
• Experience communicating professionally with customers via telephone and email.
• Strong communication and relationship-building skills.
• Good organisational skills with the ability to manage and prioritise a high-volume workload.
• Ability to investigate and resolve issues in a timely and professional manner.
• Good attention to detail and accurate record-keeping skills.
• Proactive approach with the ability to work independently and follow issues through to resolution.
• Competent user of Microsoft office applications, particularly Excel and Outlook.

Desirable

• Previous Credit Control, Accounts Receivable or Collections experience.
• Experience working within a finance or commercial environment.
• Experience working with NHS customers, healthcare organisations or other public sector customers.
• Knowledge of credit control processes and debt collection techniques.
• Ability to analyse account information and support collection activity.

Location & Travel:

This is a predominantly remote role, with attendance at our Semley office required one day per month to support team collaboration and engagement.

We are committed to flexible working, and would welcome applications from candidates seeking less than full time working arrangements, subject to business requirements.

Remuneration and Benefits:

As well as meaningful work that genuinely makes a difference to people's lives, you'll benefit from a comprehensive reward and wellbeing package:

• £27,500 annual salary
• 25 days annual leave plus bank holidays
• Holiday entitlement increases with service up to 28 days
• Birthday day off every year
• Flexible working opportunities from day one
• Opportunities to participate in charitable events

• Defined Contribution Pension Scheme
• Salary exchange pension arrangement
• One-off welfare grants for colleagues experiencing financial hardship
• Financial planning support through Lloyd & Co Financial Planning

• Healthcare cash plan for dental, optical and other everyday healthcare costs
• Virtual GP access 24 hours a day, 365 days a year
• Employee Assistance Programme providing confidential support whenever you need it
• Specsavers eye care vouchers
• Money off prescriptions
• Specialist workplace coaching and support for neurodiverse colleagues

• Life assurance of 4x salary
• Funeral support
• Occupational sick pay of up to 8 weeks full pay and 8 weeks half pay (subject to service)

• Retail discounts across hundreds of brands
• Travel, fashion, electronics, home and garden savings
• Gym and fitness discounts

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.